Relationships have been the fabric of commerce since business began. And, all companies have some form of relationship strategy; from the way the Receptionist answers the phone, to how Sales or Support staff respond to a customer inquiry. Most companies would agree that a cornerstone of any successful enterprise is how well it manages its relationships.
Customer Relationship Management software (CRM) brings it together, giving a company the ability to manage relationships across all of a company's touch points, Marketing, Sales and Customer Service and Support, providing a seamless flow of information and interaction with the customer and a greater collaborative effort for the entire organization.
EONcrm offers a simple, affordable modular design, allowing companies to build a CRM systems tailored to their needs. Eliminating the need for expensive, complicated monolithic systems that nobody wants to use
Starting with the basics of Customer and Contact Management, modules can be seamlessly added that provide Sales and Lead Management, Marketing, Customer Service and even Call Center functionality.
Each module, in conjunction with EON's Contact Manager, can be a stand alone system. Or, when combined with EON's other fully integrated modules, EONcrm can deliver a powerful and complete Customer Relationship Management System.
EON Applications design philosophy that software needs to be easy to use as well as provide outstanding performance allows for a rapid implementation time that can take place in as little as a couple weeks.
EONcrm has eliminated extensive menu commands and employs a simple, intuitive, customizable "Work Center" design. With this approach EONcrm achieves a surprisingly simple user interface while still delivering unsurpassed interdepartmental integration. This ease of use design ensures that users can quickly get to work using EONcrm.
EONcrm Contact Manager: Easily manages all of your Company Customers & Contacts, activities and calendars, documents and more.........
Designed for sales professionals, the Sales Manager tracks All of your leads, prospects and sales opportunities, sales forecasting email campaigns and more.....
Designed for service professionals easily track service request and contracts, route or escalate service request automatically and more...
EONcti includes many ready-made functions and hooks for advanced call-center, IVR, and ACD functions, with out of the box integration with EONcrm
